NGO Education Survey

Operations Management

To understand the scope and importance of operations management, the role of operations managers and appreciate the interaction of operations on the organisation, employees and customers. Key areas of focus include the linkages between process and operations design, business strategy and globalisation; the different elements of operations and how to analyse an operational environment in terms of these elements; and the challenges facing the operations manager to exploit innovative practices (e.g. ‘lean’) and technologies and deal with changing attitudes (e.g. CSR).

Quality Management and Engineering

Provides in-depth understanding of the principles, concepts, tools and techniques of quality management, quality engineering and continuous improvement together with awareness of how in practice these could be integrated to design and deliver an integrated continuous improvement programme. The module also aims to introduce students how to statistically plan, design and execute industrial experiments for process understanding and improvement in both manufacturing and service environments.

Systems Thinking & Analysis

Examines theories and principles behind systems thinking, modelling and analysis. Also introduces the methods, tools and techniques for modelling, analysing, improving and designing technical and social systems in a variety of organisations, including industrial, commercial and public sector.